A/S SERVICE

따옴표1  Dear Partners 따옴표2

Thank you for your business with Feel-vape!
Customer’s satisfaction is our eternal goal, and perfect after-sales service will be provided to you.

Warranty

Warranty

- All products are 100% Original NEW and fully tested before shipment.
- Battery : All Battery contains a 12-month warranty
- USB charger & Wall adaptor: All accessory contains a 12-month warranty
- Clearomizer & Coil: Only covered by our DOA warranty.
DOA items must be reported to us within one week of receiving.
The guarantee date count from the day you sign the delivery.
- E-Juice: All E-juice including our sub-brand
Seven Juice contains a one-year warranty.

About Feedback

About Feedback

If you have any problem or question regarding your transaction,
please kindly give us a chance to serve again, contact us let’s discuss the details!
mail: info@greensoundtech.com
Skype: greensound_sales,
If you are satisfied with our products & service,
please leave us nice words to our salespeople as tips!

About Return & Exchange

Return & Exchange

Items can not be returned in the following conditions:
1.Without the shopping bills or invoice
2.Lack of any samples or accessories with the item
3.Lack of purchase record with GreenSound
4.After 7 days from parcel received
5.Items not purchased from GreenSound
6.Items has been used
If there is a problem in the item itself,
please contact our customer service center to apply for exchange
(Only exchange items as the same as purchased).

About shipping

About shipping

The shipping fee will be borne by GreenSound if the request for return and
exchange is due to a quality problem in the item itself.

The shipping fee will be borne by customers if the request for return is due
to customers’ personal dissatisfaction with the item, or objection on the color,
size, and style. If the item is found non-detective,
it will be sent back to the buyer at the buyer’s expense.

All replacement/repaired products are shipped by DHL/UPS/FedEx with your
next order. (There will be an extra fee if send it by replacement itself,
to ship with your next order will save a lot for you and us)
We recommend using delivery confirmation/tracking
when shipping packages back to us.

About Refund

About Refund

In the event that a suitable replacement is not available, then a refund will be issued.
Refund will be issued within 5 working days from the date we receive
the item from the buyer if the item conforms to our return policy.
The actual refund on the account is subject to the relevant policy of the Bank / PayPal.
Refund will go to the account that buyer specified when purchasing.
The amount of refund is subject to the price of the item when purchasing.
The shipping fee of the item occurs during purchasing is not be able to be refunded.

About the Exchange Process

Exchange Process

1. Please contact our customer’s service center (Tel:+86-755-88214688) or
find us on Skype (greensound_sales), and describe problems of your item.
2. To fill in the application for exchange under the guidance of the specialist,
and then send it with the item to us.
3. Our customer service specialist will contact you after rechecking the item.

따옴표1  Attention 따옴표2

1. Address for return & exchange item:
3rd, Block A, Huifengjin Industrial Park, Shajing Town, Bao’an District, Shenzhen, China, 518104
To: GreenSound High-tech Co., Ltd Contact:+86-755-88214688

2. Any damage occurs during shipping of the return item will at the customers’ expanse.

  • West Union Bank information

    First Name: Shujing
    Last Name: Chen
    ADD: SHENZHEN CITY, GUANGDONG PROVINCE, CHINA
  • dbs logo

    Account Holder Name : SK-Shenzhen GreenSound High-tech Co.,Ltd

    Bank Name: DBS Bank(Hong Kong) Limited
    Account No: 79965982390
    Bank Code: 016
    Branch Code: 478
    SwiftCode: DHBKHKHHXXX
    Address: 11th Floor, The Center, 99 Queen’s Road Central, Central, Hong Kong
  • paypal logo

    Paypal Account

    paypal2017@greensoundtech.com

Copyright © 2018 FEELVAPE. All Rights Reserved | Designed by HL-STORY

Feel VAPE LTD provides an alternative to traditional tobacco cigarette professionally, it does not mean to be used as a nicotine replacement therapy for smoking cessation.
notice to distributiors/retailers: this product is not intended or authorized to be bundled for sale with e-liquid.
we are not responsible for any unauthorized bundled products.

Copyright © 2018 FEELVAPE. All Rights Reserved
Designed by HL-STORY